Email is still the most important communication tool for businesses in Chennai and across India. Whether you run a small shop, IT company, consultancy, or e-commerce business, using a professional email like yourname@yourcompany.com builds trust instantly.
Many Chennai businesses still depend on free Gmail IDs, but professional business email gives you better branding, control, and security.
In this guide, ChennaiHost explains how to create a business email account in cPanel, configure email forwarding, and manage email storage quota settings easily.
Why Business Email is Important for Chennai & Indian Businesses
Before we jump into the steps, let’s understand why business email matters:
- Improves brand credibility
- Builds customer trust
- Looks professional on visiting cards, invoices, and websites
- Provides better security than free email
- Easy to manage multiple staff email accounts
- Helps you scale your company smoothly
For example, instead of using srkcompany@gmail.com, you can use:
✅ support@yourdomain.com
✅ sales@yourdomain.com
✅ accounts@yourdomain.com
What You Need Before Creating Email in cPanel
To create a business email account, you must have:
- A domain name (example: yourcompany.in / yourcompany.com)
- Web hosting with cPanel access
- Login credentials for your cPanel account
If your domain and hosting are with ChennaiHost, you already have everything ready.
Step 1: Login to cPanel
- Open your browser
- Go to your cPanel login URL (example):
yourdomain.com/cpanel- or
https://server-ip:2083
- Enter your cPanel username and password
- Click Log in
Once logged in, you will see the cPanel dashboard.
Step 2: Open the Email Accounts Section
In cPanel dashboard:
- Search for Email Accounts in the search bar
OR - Scroll down to the Email section
- Click Email Accounts
This is the main place where you can create, manage, and update email accounts.
Step 3: Create a New Business Email Account in cPanel
Now follow these steps:
- Click Create
- Select the domain (if you have multiple domains)
- Enter your email username
Example:sales(it will become sales@yourdomain.com) - Set a strong password
- Use upper & lowercase letters
- Include numbers and symbols
- Minimum 12 characters recommended
- Set the mailbox storage quota
- Click Create
🎉 Your business email account is now created successfully.
Recommended Email IDs for Chennai Businesses
Here are common professional email accounts most Indian businesses create:
- info@yourdomain.com
- support@yourdomain.com
- sales@yourdomain.com
- accounts@yourdomain.com
- admin@yourdomain.com
- contact@yourdomain.com
This gives your company a professional identity.
Step 4: Access Your New Email (Webmail Login)
After creating the email, you can access it instantly using webmail:
Webmail URL:
yourdomain.com/webmail
Login using:
- Email address (example: sales@yourdomain.com)
- Password
You can choose one of these webmail applications:
- Roundcube (recommended)
- Horde
- SquirrelMail (older)
Roundcube is simple and works perfectly for most Chennai business users.
Step 5: Setup Email Forwarding in cPanel (Forward to Gmail or Another Email)
Email forwarding is useful when you want emails to automatically reach another email account.
Example:
Emails sent to sales@yourdomain.com should also go to yourgmail@gmail.com.
How to Setup Email Forwarding
- In cPanel, go to Forwarders
- Click Add Forwarder
- Enter the email address you want to forward (example: sales)
- Select the domain
- Enter the destination email
Example: yourgmail@gmail.com - Click Add Forwarder
✅ Forwarding is now active.
Now any email received in your business email will automatically be forwarded.
Forward Multiple Emails to One Address (Common Business Setup)
Many Chennai companies do this setup:
- info@domain.com → forward to owner Gmail
- support@domain.com → forward to support team
- sales@domain.com → forward to sales staff
This saves time and ensures no enquiry is missed.
Step 6: How to Increase or Update Email Storage Quota in cPanel
Mailbox quota means how much storage space is allocated for that email account. If quota is too low, the mailbox becomes full and emails will bounce.
How to Change Email Quota in cPanel
- Go to Email Accounts in cPanel
- Find the email ID you want to update
- Click Manage
- Under Storage, update the quota value
Example: 1024 MB (1GB), 5120 MB (5GB) - Click Update Email Settings
✅ Quota updated successfully.
Best Storage Settings for Indian Business Email
For normal business usage in Chennai and India:
- 1GB to 2GB – good for small businesses
- 5GB – ideal for growing businesses
- 10GB+ – best for companies with heavy email usage and attachments
If your business deals with invoices, quotations, PDFs, and documents, higher storage is recommended.
Step 7: How to Check Email Usage in cPanel
To check how much space is used:
- Go to Email Accounts
- You will see usage like:
500MB / 2GB
If your usage is high, you can either:
- increase quota
- delete old emails
- download backups
Step 8: Setup Business Email on Mobile (Android & iPhone)
Most Chennai business owners prefer checking email on mobile.
To configure email on mobile, use IMAP (recommended).
Email Settings (IMAP)
- Incoming server: mail.yourdomain.com
- IMAP port: 993 (SSL)
- SMTP server: mail.yourdomain.com
- SMTP port: 465 (SSL) or 587 (TLS)
- Username: full email address
- Password: your email password
This setup works on:
- Gmail app
- Outlook app
- Apple Mail
- Samsung Mail
Common Problems and Solutions
1. Emails Not Receiving
✔ Check MX records are correct
✔ Ensure mailbox quota is not full
✔ Verify email password
2. Emails Going to Spam
✔ Use SPF, DKIM, and DMARC
✔ Avoid sending bulk emails without proper setup
✔ Use professional email signature
3. Mailbox Full Issue
✔ Increase quota in cPanel
✔ Delete unwanted emails
✔ Empty trash folder
Best Practice: Enable SPF, DKIM & DMARC for Better Email Delivery
For Chennai and Indian businesses, email deliverability is important. Gmail and Outlook may block emails if your domain is not verified.
In cPanel:
- Go to Email Deliverability
- Enable SPF and DKIM
- Apply recommended settings
This improves email trust and prevents spam issues.
Why Choose ChennaiHost for Business Email Hosting?
At ChennaiHost, we provide reliable and secure business email solutions for Chennai and all over India.
Benefits of ChennaiHost Business Email
- Professional email with your domain
- Fast email servers
- Spam protection
- Easy cPanel management
- Email forwarding support
- Quota upgrade options
- Support for IMAP/POP/SMTP
- Chennai-based technical support
Whether you need 1 email account or 100 email accounts, ChennaiHost can help you set up everything.
Final Thoughts
Creating a business email in cPanel is simple, but managing it correctly is important. With proper forwarding and storage settings, your business email becomes a powerful communication tool that improves your company reputation.
If you are a Chennai business owner or startup in India, switching to professional email is one of the best decisions you can make for your brand.
Need Help Setting Up Business Email in cPanel?
ChennaiHost can help you create business email accounts, configure forwarding, increase quota, and set up mobile email access